Booking Terms

*** Updated Booking Terms & Conditions : COVID-19 ***

If you’re planning to stay with us, our doors are open. And your safety is our first priority.

We have implemented a number of new hygiene and safety procedures and standards across all of our properties to ensure our guests and staff are safe and secure.

All guests must also maintain social distancing during their stay. Guests encouraging social gathering will be asked to leave, fined and reported to the authorities in line with Turkish Government guidelines.

1) Summary

Thank you for using the Rooms Alanya website. We are first “serviced apartment company” in Alanya. Our passion is to make staying away from home great.

These Terms and Conditions describe the legal framework under which you agree to participate when placing a booking with Rooms Alanya.

You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others.  In addition, by visiting or using our website you agree to comply with our Website Terms and Conditions.

We also have a Privacy Policy that outlines our commitment to safeguarding the privacy of our customers and to protecting any personal information that you give us.

In brief, you agree to the following Booking Terms and Conditions when you place a booking through Rooms Alanya:

Rooms Alanya may change, update or delete the Booking Terms and Conditions without prior notice.

You must be over the age of 18 to place a booking.

2) Interpretation

Definitions

In these conditions, the following definitions apply:

We/our/us: Rooms Alanya.

The Booker/you/your/guest: The person using services provided by Rooms Alanya.

Booking Conditions: The payment and cancellations terms applicable when booking Rooms Alanya.

Offline: A booking/enquiry made with Rooms Alanya, via telephone, live chat or via email.

Online: A booking/enquiry made with Rooms Alanya via www.roomsalanya.com.

Property: The physical building being provided for your accommodation.

Apartment: To the specific apartment provided within a property for your accommodation.

Villa: To the specific Villa provided within a property for your accommodation.

Visitors: People visiting the person/people staying in apartments and villas provided by Rooms Alanya.

3) Your Booking

3.1 Your online / offline booking

If you make an instant online booking, you will be taken to a confirmation screen with a summary of your booking, including your booking reference number and the booking conditions made up of the apartment’s payment terms, cancellation policy and check-in procedure. Shortly after making your booking, you will also receive a full confirmation email re-iterating this.

Any booking made offline, will only come into existence when payment has been made in full and your confirmation has been dispatched by us. Upon completing your booking and receiving your confirmation you enter into a contract with Rooms Alanya on our stated Terms and Conditions.

3.2 Restrictions may apply in certain locations including, but not limited to, a minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.

3.3 All guest names and contact telephone numbers are required at the time of booking including whether guests are adults or minors.

3.4 Upon check-in, guests are kindly required to show the credit/debit card used to pay for the booking and a valid photo ID, such as passport or driving licence.

3.5 Please carefully check the details on your booking confirmation.

If anything is not correct, we kindly ask that you tell us immediately.  However, we regret that we cannot accept any liability if we are not notified of any inaccuracy in the documentation.  If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

3.6 Special Requests

We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so that we can help you to select the most suitable apartment to suit your needs. Although we will endeavour to meet any reasonable requests, no guarantees can be given that any request will be met.

4) Payment

4.1 General

Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us before the required time, we reserve the right to suspend or cancel any booking made.

Payment should be made in US Dollar or Euro by: Credit or Debit card.  There is no transaction fee on Visa/MasterCard/AMEX credit or debit card payments.

Credit card details must match the relevant security checks. Upon check-in, guests are kindly required to show the credit/debit card used at the time of the booking and a valid photo ID.

Credit card fees are not refundable in any circumstances.

We will also accept a Bank Transfer and these details can be provided upon request.

4.2 Security Deposits

A Security Deposit to cover “additional charges“ including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable. The payment method of the deposit is determined in cash.Minimum deposit fee is €150. The deposit fee may vary depending on the apartment’s,villa’s and the duration of stay.

4.3 Payment of additional Charges

Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover any potential “additional charges”. These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the guest direct for these charges.

5) Pricing

The rates that we advertise are to the best of our knowledge correct at the date of publication, however we reserve the right to change any rates from time to time, without notice. Prior to the booking being confirmed, rates quoted are based upon the rates prevailing at the time but are subject to change.  Once a booking has been confirmed, we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control.

Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control.

VAT is charged at the rate in force on the earliest of the date of payment, the date of arrival or the date of invoice, unless the VAT rate changes during your stay. If the VAT rate changes during the dates of your stay, VAT is charged at the VAT rate in force on each day of your stay.

6) Changes by the Guest

All requests for changes, extensions and cancellations must be made in writing or you will be liable to pay us the full amount of the booking.

If you wish to change any detail of your confirmed booking, we will do our best to make the change subject to an administration fee of €25 plus VAT per booking, which will be payable to us once any change has been made together with any other resulting costs and may result in an increase or decrease in rate depending on the dates booked and length of stay. Changes that will amend the arrival date to be later than the original date confirmed will be treated as a cancellation under Clause 6.3 below.

6.1 Changes

All changes of date are subject to availability.  Should any change be rejected, the original booking will be re-instated.  Name changes or child age changes will not incur any charges or administration fee. Once in house, changes to the departure date which result in a reduction in the length of stay will be subject to rate change.

6.2 Extensions

If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.

Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.

6.3 Early Departures and Cancellations

Rooms Alanya reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re- let and cancellation charges will apply. Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds.

Transaction fees are not refundable in the event of a cancellation.

The cancellation policy should be requested at the time of booking.

Cancellation charges relate to the date prior to arrival when we are notified of the cancellation and will determine the cancellation charges incurred according to the scale below.

Length of stay Notice period Cancellation charge
1-6 nights24 hours1 night
7-28 nights24 hours7 nights
29+ nights7 days7 nights

These notice periods also apply to early departure, postponed arrival or reduction in the number of minimum night’s stay.

7) Changes by Rooms Alanya

We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so.  If this does happen, we will contact you by telephone or email where reasonably possible.

If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period.  If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference.

However, if the alternative apartment is at a higher price the new price will be payable.  If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an event beyond our Control – see below.

You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.

Events beyond our control

Events beyond our control include but are not limited to the following: an act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo or blockade.

8) Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment/villa booked. Therefore, you are advised to ensure that you have appropriate insurances in place. In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.

9) Website

Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct, but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments and villas we offer. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Design, fixtures, furnishings and facilities may vary. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available. For our full Website Terms and Conditions, please go to roomsalanya.com.

10) Your Accommodation

All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.

We cannot guarantee an exact apartment number prior to arrival. The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

10.1 Arriving and departing

The specific arrival and departure policy should be requested at the time of booking and will be stated on the confirmation. Arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.

The procedure for departure will be confirmed on arrival.

10.2 Access to your apartment

Key collection details will be provided to you prior to arrival. Some apartments do not have reception desks and you will be given a code to enter the building and details of key collection once your booking is confirmed. It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure. Access Statements are available for all Rooms Alanya operated properties.

11) Facilities and Services

11.1  Cleaning

Apartment/Villa cleaning cost will be charged €40inc VAT before your departure to return the apartment to a fit state for occupation.(We expect the apartments to be left in a reasonable state of cleanliness and order on departure.)

11.2  Free Internet / Wi-Fi

Internet/Wi-fi access is available in each apartments/villas. Internet / Wifi is including price and it is  free of charge during your stay.

11.3  Free Electricity and Water

Electricity and water is including price and it is  free of charge during your stay.

11.4  Keys/Fobs

Guests will be provided with a set of keys/fobs/an access card to access the property and the apartment. Additional sets can be provided on request. It is your responsibility to ensure that you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.

11.5   Interruption to services

We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage to internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property.  Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments.

12) Guest Responsibility

Guests are expected to comply with any regulations for use of the apartment. These are available on arrival, usually in the Guest Information Folder, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.

12.1  Smoking

Smoking is not permitted in any apartment / villa or  apartment building, this includes the use of electronic cigarettes. Smoking in the apartments or in the hotel outside of the designated areas will result in a €200 inc VAT fine.

12.2  Pets

Pets are not allowed in any apartment or apartment building, unless otherwise agreed at time of booking as a special request.

12.3  Nuisance

Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management Team is called out in response to a nuisance complaint.

12.4  Age restrictions

In order to ensure the safety of all our guests, bookings may not be accepted from any guests under the age of 18 unless there has been prior agreement in writing directly with the property. We require that there is at least one person aged 18 or over travelling with any child and be residing in the same apartment or interconnecting room unless by prior agreement. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.

12.5  Visitors

Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.

12.6  Damage

Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival.  Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full. In the event that these are discovered after departure we will notify you within 7 days of departure with full details and where possible photographic evidence. We reserve the right to charge the card payment details provided and pre-authorised at the time of booking where you or a guest of your booking causes damage of any kind to the villa or the apartment.

12.7  Lost property

All your possessions should be removed from the apartment on the date of departure.  We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date.  E-mail:  [email protected] for enquiries relating to lost items.

13) Additional Charges

As a guide, additional charges include, but are not limited to the following:

Breakages, loss or damage to the apartment or any of its contents. (It will be charged depending on the level of loss or damage)

Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred: €200

Inventory and condition reports: €50

Lost keys, fobs or access cards: €35

Call out charge for locked out Guests €30

Extra bed (inflatable or rollaway) €10 per night

Other services e.g. car parking, dry cleaning, laundry, extra cleaning may be available on request

14) Quality and Feedback

We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments and villas. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.

15) Complaints

In the unlikely event that you are dissatisfied with any aspect of your accommodation, please notify the apartment manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to [email protected]

16) General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately.  These conditions shall be governed by and construed in accordance with the laws of Turkey and the Courts of Turkey shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.